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200-400 VR bag (CL-L2) recall…

**Updated – more information is available**

Nikon have announced a recall on certain versions of the Nikon CL-L2 case that comes with the 200-400 VR. Initially it was just Nikon USA that issued the warning but it is now on the customer service site of Nikon Europe too. If your bag has no ‘T’ on the base it is one of the versions being recalled. If your an owner of the bag, it might be worth checking to see if yours is one of the affected models so you can get it replaced, for free, by Nikon.

T marked bags are ok - Image from Nikon Europe

T marked bags are ok – Image from Nikon Europe

 

Another T mark variation - Image from Nikon

Another T mark variation – Image from Nikon

Original notice to USA owners from Nikon
Notice to users of the Semi-soft case CL-L2

Because you are a valued customer using a Nikon AF-S VR Zoom-NIKKOR 200-400mm f/4G IF-ED lens, we wanted to personally write you to make sure you were aware of a recent technical service advisory issued on the Semi-soft case CL-L2 case included with the lens (and sold seperately).

It has recently come to our attention that select components incorporated in some CL-L2 Semi-soft cases may be compromised. This may result in cracking of the bottom of the case. In a worst-case scenario, the bottom of the case may fail. Should a failure occur, the case’s contents would be subject to release and possible damage. Nikon has studied this issue thoroughly and steps have been taken to effectively correct this issue, assuring the quality of CL-L2 Semi-soft cases going forward.

Recognizing the possible problem that may affect some number of CL-L2 Semi-soft cases, Nikon will replace cases affected by this issue free of charge. In addition, Nikon will take what it has learned from this event, applying it to quality assurance measures that will contribute to the prevention of similar events in the future.

The CL-L2 Semi-soft case is supplied with the AF-S VR Zoom-NIKKOR 200-400mm f/4G IF-ED, and available separately for use with 400mm, 500mm, and 600mm AF-S or AF-I ED lenses.

This issue does not apply to CL-L2 Semi-soft cases with a “T” (in one of 2 variations) imprinted on the bottom of the case. These products meet Nikon quality and durability standards, and replacement is not needed.

To obtain a replacement CL-L2 Semi-soft case:
If you own a CL-L2 Semi-soft case affected by this issue (without a “T” imprinted on the bottom of the case), please follow the return information available from our website at: www.nikonusa.com/cl-l2 or contact the Nikon Customer Relations Department toll-free at 800-645-6687. Calls will be received Monday through Friday, between the hours of 6am-4pm, PDT.

A Customer Relations agent will confirm that your CL-L2 Semi-soft case is affected by this issue and arrange for its return to Nikon, at Nikon’s expense. When the affected case is received by Nikon, a replacement CL-L2 Semi-soft case will be shipped to you free of charge. It may be necessary for the Nikon Service Relations agent to request personal information in connection with the CL-L2 replacement process. Such information will not be used for any other purpose.

Nikon thanks you for making our brand an integral part of your photographic system and regrets any inconvenience this issue may have caused.

Sincerely,
Image
Richard Houghton
Senior Manager Customer Relations

Buying new bags
The CL-L2 is available in the UK from GRAYS OF WESTMINSTER and the U.S. from B&H PHOTO amongst other places, and, all new bags will of course be the updated version.

About the author

Richard Peters is a Surrey based professional wildlife photographer, Nikon Ambassador, and one of the few British photographers to receive the accolade of European Wildlife Photographer of the Year. He is known for a style that often favours dramatic use of light, runs wildlife photography workshops and, from camera clubs to big industry events, holds talks about his work.

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